Refund Policy – ANSS CUET

Refund Policy – ANSS CUET

At ANSS CUET, we follow a transparent and fair refund policy to maintain trust and clarity for all CUET UG & PG aspirants using our platform. This policy explains the conditions under which refunds may or may not be processed.

1. General Refund Policy

  • Once a user has successfully completed registration and payment, the subscription is considered active and non-refundable.
  • Access to mock tests, test series, and academic resources begins immediately after registration, which makes the service non-returnable under normal circumstances.

2. Exceptions – Refunds Due to Our Mistake

ANSS CUET may process a refund in cases where:

  • An incorrect charge has been applied due to a technical or administrative error on our end.
  • A user is wrongly enrolled in a plan (UG or PG) due to a system error.
  • Duplicate payments are recorded for the same transaction.

In such cases, the refund will be reviewed and approved after proper verification by our support team.

3. Refund Request Process

If you believe a refund is applicable due to a mistake from our side, please follow these steps:

  1. Contact ANSS CUET support through the official communication channels provided on the platform.
  2. Provide your registered email ID, transaction reference number, and a brief explanation of the issue.
  3. Our team will review the request and respond within a reasonable time frame.

4. Refund Processing Timeline

  • Approved refunds will be processed through the original payment method.
  • The time taken for the refunded amount to reflect in your account may vary depending on the payment gateway or bank, typically within 5–10 working days.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after registration
  • Inability to use the platform due to personal, device, or internet issues
  • Partial usage of mock tests or test series
  • Failure to check system requirements or platform guidelines before purchase

6. Policy Updates

ANSS CUET reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the platform.

Final Statement

ANSS CUET is committed to maintaining fairness and transparency in all financial transactions. While registrations are generally non-refundable, we ensure that any mistakes made from our side are reviewed carefully and refunded where applicable, in order to provide a reliable and student-focused learning experience for CUET UG & PG aspirants.